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Terms of Use

By placing an order with us, you confirm that you have read and agree to both these terms and conditions, and our Privacy Policy.

Manufacturer Definitions

Any part described as “OEM” (Original Equipment Manufacturer) is a part made by the same manufacturer as the original in your device; This does not necessarily mean that the part has been directly purchased from the manufacturer, or that Phone Spares UK is in any way affiliated to the manufacturer.

Any part described as “Part-OEM” or “Part-Original” is a part that contains either OEM or Original components, but has been assembled by a third party. These parts often provide the higher quality of OEM/Original with a cost closer to a third party component.

Any part described as “Original” has either been purchased by us from the manufacturer directly, or from a supplier that deals directly with the manufacturer. We have taken all possible steps to ensure that our suppliers source their original parts directly from the manufacturer, but cannot accept any liability or responsibility if this is found to be false.

Any part described as “Refurbished” is an original part salvaged from a device by a professional recycling company. These parts may have signs of previous usage such as surface scratches, but will be 100% functional and covered by the same warranty as a new part. These parts are usually only offered in cases where a new replacement part is unavailable on the market, or where a sizeable price saving can be passed on to our customers.

Any part described as “Compatible/Third Party” is a part made by a manufacturer that specialises in aftermarket parts. These parts can offer a much more budget friendly option, and in some cases offer more features than an original/OEM part (such as larger capacity batteries, or certain mobile phone home buttons). We always ensure that any compatible/third party parts meet our strict quality standards.

Ordering and Delivery

Upon completion of an order, we can not guarantee that you will be able to make any amendments to the order. Any changes require are subject to additional chargers, or delay in delivery time. In the event that any ordered goods are no longer available, or a mistake has been made in regards to pricing, we will advise you of this at the soonest possible opportunity. Any delivery time estimate shown on this site is solely an estimate. We cannot guarantee delivery times, and we cannot be held responsible for any financial losses incurred due to late/early delivery.

Please let us know promptly if any goods are lost or damaged during delivery. Any damage to items caused during delivery must be reported within 14 days of acceptance of goods. We will be unable to issue any replacement if damage is reported after these 14 days. Any items missing from your order must be reported within 14 days of acceptance of goods. We cannot be held responsible for any delay or failure in delivering your goods if the delay/failure is caused by any of the following reasons: Fire, floods, severe weather conditions, breakdowns, war, riot, civil commotion, acts of god, default of suppliers, or malicious damage.

Cancellation or Faulty Goods

This cancellation policy does not affect your legal rights.

If you wish to cancel your order, please contact us via email or post within 14 days of delivery. If you cancel your order, you must return the goods at your own expense in original packaging within 14 days of cancellation. You may not cancel or return any items that have been installed, unless faulty. Business customers, or customers exempt from the distance selling regulations may not cancel an order without agreement from Phone Spares UK.

If there is a problem with the goods, please notify us by email. In order to aide in the process of replacing the part, please provide us with a photograph/video of the issue if possible. The matter will be dealt with in accordance with your legal rights. If an exchange is necessary, this will be arranged without charge or unnecessary delay. We hold the right to test any returned goods for faults before sending a replacement. Phone Spares Uk will cover the cost of returning any faulty good using the Royal Mail Signed For 2nd Class service. Payment will be made to you after we receive both the return, and a photo/scan of the postage receipt. Any postage service used that incurs a fee larger than Royal Mail Signed For 2nd Class will not be covered by Phone Spares UK. If we are unable to replace a faulty part, we hold the right to issue a full refund in place of a replacement. Phone Spares UK is not liable for any damage caused to the device or replacement part during installation. Any warranty issued by Phone Spares UK is in addition to the rights that the law says you have as a consumer. Please see our Warranty page for further details.

Orders made by trade or business customers may not be cancelled except with our mutual agreement. We reserve the right to charge a restocking fee for any order cancelled by a trade/business customer..

Website Terms

Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights for all material on this Website are owned by us or our licencors and must not be reproduced without our consent. Any images of products on this website are solely for illustrative purposes. The goods you receive may be visually different from the shown image. Phone Spares UK takes all reasonable measures to ensure that this website functions 24/7. However, we cannot accept any liability if the website is unavailable. Any external links provided on this website are for the users convenience only. We accept no responsibility for these websites or their content. We take all reasonable steps to ensure that the information on this website is up to date and correct. However, we do not guarantee the accuracy or correctness of material on this website. We shall not be liable or responsible for any kind of loss or damage that may result from the use of our website.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.